By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

B2B Lead Gen Services Fill your sales pipeline with access to a network of more than 30 million purchasing decision-makers from an array of industries. Help your team target and nurture leads to grow ...

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience ...

He added that agentic AI takes it a step further by continuously learning and adapting to real-time behavior across multiple touchpoints, such as website interactions, mobile apps, social media, and ...

Businesses drowning in customer and employee feedback can now get straight answers — fast. The latest CRM solution from Netigate, powered by its new generative AI feature Ask AI, lets you ask ...

Studies show that marketers are cautiously investing in generative AI (GenAI) to enhance their marketing technology (martech) stacks. However, a gap between investment and understanding continues to ...

Another key development is the growing reliance on data-driven strategies. Businesses must leverage robust analytics within their CRM systems to inform decision-making and strengthen customer ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines ...

AI tools powered by high-quality data are transforming CRM into a revenue-driving engine. When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant ...

However, that ability is in its infancy because this technology, which revolves around natural language and generative AI, has only become available in the last 24 months. Talkdesk has worked with AI ...

Jack M. Germain has been an ECT News Network reporter since 2003. His main areas of focus are enterprise IT, Linux and open-source technologies. He is an esteemed reviewer of Linux distros and other ...

Jack M. Germain has been an ECT News Network reporter since 2003. His main areas of focus are enterprise IT, Linux and open-source technologies. He is an esteemed reviewer of Linux distros and other ...