The CAHPS program conducts research to support the development and use of patient experience surveys in various health care settings. Surveys identify ways to improve care.

Reducing preventable hospital readmissions is a national priority for payers, providers, and policymakers seeking to improve health care and lower costs. In 2012, the Centers for Medicare & Medicaid ...

Considering the evidence on the efficacy of different care management interventions is important for States as they plan and design a care management program. States should use the evidence base for ...

AHRQ Views AHRQ Views blog posts offer insights into current healthcare issues and describe how AHRQ is working to make healthcare safer, higher quality, more accessible, equitable, and affordable.

The CAHPS Health Literacy Item Sets ask about providers' efforts to foster and improve the health literacy of patients. Health literacy is commonly defined as patients' ability to obtain, process, and ...

TeamSTEPPS 3.0 has been taught in a two-day format, is often taught in a half-day format, and is also frequently taught in smaller segments only 15–30 minutes long. While in-person trainings have been ...

* To determine if a patient has bottomed out, the caregiver should place his or her outstretched hand (palm up) under the mattress overlay below the existing pressure ulcer or that part of the body at ...

Now you are ready to begin implementing the bundle of pressure ulcer prevention best practices you have identified. No matter how good the bundle that you develop is, if it is not used by the staff it ...

Many organizations are uncertain about how to proceed with designing a workable solution for medication reconciliation. This chapter provides helpful information and tools for designing or redesigning ...

The list of valid and reliable indicators of inpatient quality of care continues to grow and evolve as measures are refined, introduced, and retired. The National Quality Forum has endorsed nearly 200 ...

Patient Safety Culture DefinedPatient safety culture is the extent to which an organization's culture supports and promotes patient safety. It refers to the values, beliefs, and norms that are shared ...

These resources enable nursing home staff to track and trend COVID-19 vaccine administration data, including boosters, for both residents and staff. The tools support efficient collection of ...