Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

How to Make Contact Centre Outsourcing Pay Encoded shares his 3-point methodology to maximise the UK’s outsourced contact ...

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier this year ...

Winners announced at the greatest customer contact awards in Europe, the ECCCSAs - European Contact Centre & Customer Service ...

FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards 2024 ECCCSA ...

To help businesses boost their customer service strategy, here are some practical guidelines for integrating chatbots in any ...