Oh no, I just got word of yet another "big" change to another of the partner programs from a CRM vendor we work with. I'm not going to name the CRM vendor. But I can tell you this: you've heard of ...

Alternatively you can purchase the Zoho CRM Plug-in for Microsoft Office Outlook; for $3 per year per user, it allows you to synchronize contacts, calendars, and tasks between the two programs.

How come so many enterprises are disappointed in the results of their CRM programs? Here are six reasons for CRM failures to help you avoid the mistakes of others.

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers ...

But CRM programs coupled with smart technology and strategy may soon mean the end of the road for mass marketing in the auto industry. Mass marketing is clearly at a crossroads, ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. There are frequent-buyer programs, frequent-flier ...

Last year, customer relationship management moved from being marketing's Holy Grail to an expensive failure, with businesses drastically reducing their commitment to CRM programs. Although figures ...

In With the New. UpShot, an online CRM solutions company in Mountain View, Calif., started in the late '90s, when enterprise-level and even midmarket businesses were spending millions of dollars ...

The Financial Planning Association has released its first comprehensive report on the various client relationship manager software products available.