If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

Starbucks said fallout from a ransomware attack on a software supplier is disrupting the coffee chain's ability to pay ...

Software snafu took five minutes to roll back. The mess it made took hours to clean up Cloudflare has admitted that it broke ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

If you've lost photos, videos, or other important files but don't want a data recovery subscription, one of these apps could ...

The e-commerce company had outsourced product delivery operations to a third-party service that handled voice support, back-office operations, and customer service.

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Zendesk Inc. (ZEN) on Tuesday reported a loss of $21.5 million in its second quarter. The San Francisco-based company said it ...

Few things are more frustrating than calling customer service and waiting on hold for what seems like forever before someone ...

As with any company, boosting customer retention and driving market value for a SaaS company starts with data-driven, ...

Belfast-based software firm ProAptivity has expanded into the Republic with the acquisition of Acclivity CRM for a six-figure ...

We upgraded ServiceNow to neutral on strong Q3 results and warn of high valuation and competition risks. Read more on NOW ...