Industry experts say conversational marketing is unexpendable to the current customer experience (CX). It helps retain ...

The system is designed to provide seamless connectivity between care homes, streamline enquiry management and improve ...

Customer relationship management system provider Salesforce (CRM) is entering the earnings confessional after the close on ...

Learn about Supplier Managed Inventory (SMI): a collaborative strategy optimizing stock levels, cutting costs, and boosting efficiency.

In healthcare management, compliance with regulations is essential—particularly when it comes to safeguarding patient confidentiality. Healthcare practitioners are entrusted with the task of ...

Huang Pin Wen committed his offences, which numbered more than 120, out of "foolishness" and to impress others, his lawyer ...

Each business varies from the other in terms of its processes and customer relationship. And with the need to manage these ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

Discover a complete guide to CRM analytics, including types, benefits, key metrics, and software features that can help grow ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Mr David Boadi Asamoah, the Acting Managing Director of the Electricity Company of Ghana (ECG) Limited has launched the ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...