Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

Businesses should invest in creating a solid data ecosystem and promoting collaboration between departments like marketing ...

Veeva Systems' (NYSE:VEEV) stock fell about 3% on Wednesday after an executive said that a customer chose Salesforce (CRM), ...

1. Enabling new sales: CRMs track sales activities, manage pipelines and forecast revenue. These systems can help identify ...

By Terry Mante “Leadership is not about being in charge. It is about taking care of those in your charge.” – Simon Sinek In today’s interconnected and competitive business environment, technical ...

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In today’s competitive market, customer success is not just about satisfaction, but about partnership and adaptability,” says ...

Outperforming on key 2024 financial targets, Allianz has set ambitious financial targets through 2027 at its Capital Markets ...

"Technology will finally help journalists give their audience members a better version of the news article, one which favors ...

Herc Holdings Inc. is rated a Buy, with a projected 12% price increase to $259.98, driven by industry tailwinds, growth ...

A proper risk management strategy protects traders from catastrophic losses. This means determining your risk appetite, knowing your risk-reward ratio on every trade, and taking steps to protect ...

Stigg co-founder and Chief Executive Dor Sasson (pictured left, alongside Chief Technology Officer Anton Zagrebelny) said ...