NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation HOBOKEN, N.J.

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Hightouch, the leading data and AI platform for marketers, today announced the launch of same-session personalization. For the first time, brands can deliver personalized content that combines ...

Content Guru Research Reveals Growing ROI from AI Adoption in CX. Content Guru, a leading global provider of enterprise cloud ...

Or maybe more than a sidekick, AI-focused AEO could be the next SEO. Why smart marketers are already doubling down on landing ...

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

Meagan White, CMO at Kibo, leads global marketing, sales development, and revenue operations teams for the company. With more than a decade’s experience in the software industry and deep expertise in ...

The ROI is real — and the relationships are even better. Here’s how top brands are scaling credibility through long-term ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it. GAINESVILLE, FL ...

Customer advocacy pays. CMO Christine Dart shares a playbook for cross‑team alignment, micro‑events & turning account success ...

The new solution automates DID lifecycle management to improve contact rates, reduce wasted dials, boost caller reputation and supercharge outbound performance.