资讯

CMSWire57 分钟
NiCE & Snowflake Partner to Unify CX Data Across Enterprise
NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for ...
CMSWire2 小时
Contact Center Quality Assurance Best Practices for This Year
The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...