Confused about the difference between CRM and ERP? Discover how each system can enhance your business operations in our ...

Starbucks said fallout from a ransomware attack on a software supplier is disrupting the coffee chain's ability to pay ...

Software snafu took five minutes to roll back. The mess it made took hours to clean up Cloudflare has admitted that it broke ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

If you've lost photos, videos, or other important files but don't want a data recovery subscription, one of these apps could ...

When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software giant offers a comprehensive live chat solution. Olark is straightforward to ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

Few things are more frustrating than calling customer service and waiting on hold for what seems like forever before someone ...

Zendesk Inc. (ZEN) on Tuesday reported a loss of $21.5 million in its second quarter. The San Francisco-based company said it ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

As with any company, boosting customer retention and driving market value for a SaaS company starts with data-driven, ...

Reem Finance, a corporate and retail finance specialist licensed and regulated by the UAE Central Bank, has selected Temenos ...