Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

The best CRM software will store information about your customers, like: Demographics (age, location, etc.) Interactions (purchases, returns, customer service requests, etc.) Social media ...

Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...

Lora Kratchounova, Founder and Principal of Scratch Marketing + Media.

For more than 20 years I worked in a variety of high-tech companies delivering solutions across a range of industries.