Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...