This corner of the website sells returned (known as open-box), used and pre-owned items for a snip of the cost. It spans almost every category and items only go back up for sale once they’ve ...

Black Friday sales offer good deals, but retailers aren’t obliged to provide a refund for items that aren’t faulty.

Up until now, shops desperate to secure a sale have made it incredibly easy for customers to return items, typically not charging a fee for the service and in some cases, offering a "try before ...

Fashion giant Zara has become the latest retailer to charge shoppers who return items bought online. Customers now must pay £1.95 to return clothes, with the cost taken from their refund.

such as policies that say "no refunds" or "no refunds or exchanges on sale items". You can be charged for return costs if you changed your mind — but not if the product is faulty Processing ...