The e-commerce company had outsourced product delivery operations to a third-party service that handled voice support, back-office operations, and customer service.

It’s hard to believe, but it was just two years ago that OpenAI released ChatGPT to the world – and showed us all just how ...

The OTA system leverages secure connectivity—be it Wi-Fi, LTE, or 5G—to push updates from a centralised cloud server to ...

Discover how cloud infrastructure is driving operational efficiency in financial services in this business solutions article.

We recently published a list of 8 Cloud Computing Stocks Under $10. In this article, we are going to take a look at where ...

Yet, the Salesforce study highlights the need to build confidence in the AI agent experience, which can be done by providing ...

If you've lost photos, videos, or other important files but don't want a data recovery subscription, one of these apps could ...

South East Water is on the cusp of going live with two Salesforce AI services that it hopes will allow customer service agents to resolve calls faster, improving customer experience and satisfaction.

Hyundai is also recalling 42,465 2025 Tucson and Santa Cruz vehicles. The console extension wiring assembly may be routed ...

How John Deere has responded to farmers campaigning for Right to Repair - better access to the resources they need to fix ...

In an exclusive, face-to-face interview at AWS headquarters in Seattle recently, I sat down with Colleen Aubrey, senior vice ...