Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...

Starbucks said fallout from a ransomware attack on a software supplier is disrupting the coffee chain's ability to pay ...

Software snafu took five minutes to roll back. The mess it made took hours to clean up Cloudflare has admitted that it broke ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

If you've lost photos, videos, or other important files but don't want a data recovery subscription, one of these apps could ...

Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) software is a tool that helps salespeople and businesses manage interactions with prospects ...

For that reason, customer database software is proving to be essential ... Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re ...

Zendesk Inc. (ZEN) on Tuesday reported a loss of $21.5 million in its second quarter. The San Francisco-based company said it ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

More precisely, it involves understanding complex customer relationships to prevent unauthorized activity, such as identity ...

We conducted in-depth research to find the best identity verification software in 2024. Read this article to discover which ...

Few things are more frustrating than calling customer service and waiting on hold for what seems like forever before someone ...