Customer relationship management (CRM) news, analysis, trends, information, ... Tips for shifting from siloed martech, salestech and support tech to a cohesive strategy for seamless customer ...

This integration can help make sales training more personal. This CRM data can give you an idea of what your customers want, ...

When a crisis hits, how you communicate it can either preserve trust with consumers or deepen the damage—a clear strategy can ...

Veeam Data Cloud for Salesforce isn't a bolt-on or an afterthought. It's engineered specifically to meet the challenges of Salesforce resilience — from accidental deletions, misconfigured automations, ...

Managed IT services companies aren't just maintaining servers anymore; they're becoming AI consultants, cloud migration ...

Artificial intelligence is becoming more than just a back-end efficiency tool for retailers; it’s transforming the customer ...

Enterprise data management (EDM) is the framework organizations use to manage data across systems, teams and workflows. It ...

Additionally, many Customer Relationship Management (CRM) platforms are now increasingly built into contact management software - in fact, some of the best CRM software is directly marketed as ...

Convey is proud to announce a major expansion of its relationship with CenterPoint Energy. Convey, formerly known as Message Broadcast, is a longtime leader in providing customer engagement ...