Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

The new collaboration aims to enhance RingCentral’s contact center solutions by using Verint AI bots injected into customer ...

Bahlsen relies on IFS Ultimo for cloud-based Enterprise Asset Management. 11/12/2024 IFS Ultimo Software Solutions. Europe's ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

Bug bounty programs can be a big boon to software security and provide expanded vulnerability visibility, but they're not for ...

After Hurricane Milton decimated many parts of Florida in early October, Ramesh Sivanpillai received a familiar call.

FactSet's stock has risen 17% in six months, but growth rates are slowing down. Read more to see why I'm neutral on FDS stock ...

Carol Massar and Tim Stenovec bring together the latest news from the world of business and finance and the interesting stories.

A larger number of new businesses entered the Australian market in 2023-24 and Liberty has flexible business loans to help them grow.

Taiwan says China sending largest naval fleet in years to region The Saudi Arabia Utility Billing Software Market is a burgeoning sector within the Kingdom’s technological landscape, witnessing rapid ...

Coinbase integrates Chainlink's CCIP into Project Diamond for enhanced cross-chain asset management under ADGM regulation, ...