Dr. Antonio Nucci has built an extraordinary career at the intersection of AI, security, and enterprise technology. With nearly 100 patents, leadership roles at major tech companies like Cisco and ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies.

Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral — the complete cloud communications platform.

Over 400,000 organizations worldwide use RingCentral for calling, messaging, meetings, customer support, events, and 24/7 service with our built-in AI Receptionist. Create a 24/7 digital concierge ...

Descubra las prácticas de privacidad de RingCentral y vea por qué y cómo recopilamos, utilizamos y compartimos la información personal de los visitantes de nuestro sitio web.

La conférence web. La plupart des gens considèrent la conférence web comme un type de réunion virtuelle plus pratique. Vous pouvez l’utiliser pour des présentations et des événements virtuels, pour ...

Companies partner with BPO providers, who set up dedicated teams trained to represent the brand and meet specific service standards. These BPO call centers can operate 24/7, using advanced technology ...

11 conseils pour aider les managers et les superviseurs à ouvrir les lignes de communication et à favoriser un environnement de collaboration au sein de leurs équipes.

Image Source . Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data ...

Image Source. Customer experience and satisfaction lies at the forefront of many companies’ strategies. That means recognising that your customer may choose different channels to communicate with you ...

La collaboration sur le lieu de travail se limitait autrefois aux séances de brainstorming et à la coordination de projets en personne et en face à face. Mais nos environnements de travail et la façon ...