Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Enhanced ID vs. Real ID confusion among cruise ship passengers and even crew members is at a fever pitch. For some families, that confusion has played out at cruise ports in devastating ways. Visually ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S. Air Force, having been assigned ...

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Consumer Rescue is dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer advocacy team for help, ...

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam.

Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

Have you heard of the EU261? Unfortunately, many airline passengers haven’t. As a result, these unaware travelers miss out on hundreds of dollars in compensation owed to them during a flight delay or ...