A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Tempe Police Department shared footage of officers delivering a pizza to a shocked customer after the original delivery ...

The BBQ Brisket Whopper features BBQ brisket, American cheese, sweet and golden BBQ sauce, lettuce, tomato and a ...

JPMorgan Chase & Co. has told financial-technology companies that it will start charging fees amounting to hundreds of ...

It’s outrageous to send it to the wrong person,” said Paul L. Quigley, who added he’s a loyal Market Basket customer but ...

Officers at 3:45 p.m. on June 29 responded to Jimmy John’s sandwich shop for a reported altercation The manager said a female ...

On any given day you will find Justin Goodney pouring a draft or shaking up a cocktail behind the bar at the Ground Round in ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

A viral video shows a pair of police officers in Arizona helping finish a pizza delivery after the driver was arrested during a traffic stop.

A security guard who was convicted of fatally shooting a customer outside a 7-Eleven convenience store in Las Vegas five ...

A former security guard will spend up to 14 years in jail for the fatal shooting of a Las Vegas father outside a 7-Eleven ...