Acquiring new customers is cool and perhaps a little too exciting for most entrepreneurs, particularly startups, that they often put customer retention on the back burner. Keeping existing ...

By Adam Sarner Gartner, Inc. Social CRM Goes Beyond the Hype With spending on social applications to help sales, marketing and customer service processes expected to surpass $1billion worldwide ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) is a technology-driven approach to managing a ...

Dell Cloud Business Applications and Techaisle did a study on the adoption of Cloud Applications by SMBs and, not only did they find adoption of all cloud apps on the rise by small businesses ...

Hubspot: Best CRM for built-in marketing tools. 5/5 stars. Pros. HubSpot’s free CRM application includes all of the basic features a small business needs to manage customer relations.You can monitor ...

We list the best CRM for small business, to make it simple and easy to set up and manage a contact platform for customers, staff, and suppliers. Customer Relationship Management (CRM) software’s ...

CRM software has the potential to enhance many aspects of a small business, but only if you use its features to their full potential. On average, businesses only use 20 percent of their CRM ...

Mobile apps have most definitely entered the business mainstream, with an increasing number of sales people demanding the same benefits they take for granted when they’re using consumer apps in their ...

olm26250/iStock. Amid the frenzy and excitement of starting your own small business, the need to evaluate and procure technology systems is probably the least interesting task on your to-do list.

Ken Jones, cofounder and executive director of Maximo Nivel, an executive language center, knew his company needed a CRM tool as early as 2006. His company was growing fast and using a variety of ...