CSATOne company exceeded 92% of its CSAT targets and another earned a 96% retention rate focusing on customer satisfaction. Want results like that?Read 'Unlock the Secret to Higher Customer ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

When you truly understand customer service, you don't just solve, you sell. Businesses that prioritize customer needs grow faster, close more deals, and build lasting loyalty.One company boosts ...

Turn customer service excellence into exceptional ROI with this CXone Mpower guideWant 94% lower service costs-year over year? Aberdeen research says it's possible with proactive engagement. Curious ...

With the partnership between ZoomInfo and MNTN, companies can now launch streaming TV campaigns with AI powered precision targeting.

Hightouch's new capability pairs deterministic and probabilistic identity matching within the data warehouse to unify fragmented customer profiles ...

With the Superhuman acquisition, email becomes central communication surface in Grammarly's vision for an agentic future.

With MetriLAB AI, Metricool becomes one of the first social media management platforms to implement Claude's MCP protocol for social media management.

Tenant Turner, a provider of leasing automation for residential property managers, today announced a new integration with Zapier that allows users to connect Tenant Turner to thousands of tools.

Over the years, I have been involved with several universities that have sales centers as part of their business school programs. In one recent discussion with a group of new graduates, I was asked if ...

Ultatel, a business communications company, today launched Intelligent Voice AI Agent, an artificial intelligence-powered virtual assistant for handling routine business tasks.

Alltius has launched its Agentic AI Suite, a comprehensive platform for building, deploying, training, and maintaining artificial intelligence agents for financial services firms.