The program offers agents the option to select one of three CRM platforms as part of their standard monthly fee.

Oh no, I just got word of yet another "big" change to another of the partner programs from a CRM vendor we work with. I'm not going to name the CRM vendor. But I can tell you this: you've heard of ...

Many CRM programs include in-app messaging, too, so your customer support team can reach out to sales representatives to quickly get any additional details they may need.

Alternatively you can purchase the Zoho CRM Plug-in for Microsoft Office Outlook; for $3 per year per user, it allows you to synchronize contacts, calendars, and tasks between the two programs.

Easily one of the most well-known CRM programs, Salesforce is a great option for small businesses as it is all-inclusive and cloud-based. In fact, they claim to be the 'World's #1 CRM.' ...

How come so many enterprises are disappointed in the results of their CRM programs? Here are six reasons for CRM failures to help you avoid the mistakes of others.

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. There are frequent-buyer programs, frequent-flier ...

But CRM programs coupled with smart technology and strategy may soon mean the end of the road for mass marketing in the auto industry. Mass marketing is clearly at a crossroads, ...

CRM Programs Force Sales Professionals To Log Data. Many CRM programs today make the same mistake: they force your employees to manually enter data.

Many CRM programs make it easy to import data from a variety of formats, including Excel files. The key to importing contacts from Excel into a CRM is to provide the CRM with a clean file for ...