Now, reps have computers, some have iPads. We spent millions with Siebel and Cegedim to buy ourselves some customer relationship management, you'll say. But let's face it, you can't buy customer ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...

In this special report, S&P Global Mobility looks at issues specific to the auto industry and how the election outcome will impact issues important to the auto industry. Customer experience, or CX, ...

The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Easyrewardz is closing the gap between customer engagement and satisfaction with its groundbreaking CRM solution.

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Customer relationship management system provider Salesforce (CRM) is entering the earnings confessional after the close on ...

Discover a complete guide to CRM analytics, including types, benefits, key metrics, and software features that can help grow ...

Wall Street, in general, is strongly bullish about Salesforce stock. Out of the 44 analysts that cover CRM stock, 31 scream a “strong buy,” while three recommend a “moderate buy,” nine rate it a “hold ...

In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality ...