Harvard Business School6 年
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...
Harvard Business School6 年
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...
Supply Chain1 个月
Customer Relationship Management
In this special report, S&P Global Mobility looks at issues specific to the auto industry and how the election outcome will impact issues important to the auto industry. Customer experience, or CX, ...
Statista3 个月
Customer Relationship Management Software - Worldwide
The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These ...
AllBusiness.com on MSN17 天
What Is a Customer Relationship Management (CRM) System and Why Should You Use One?
I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...
Statista6 天
Customer Relationship Management Software - Algeria
The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These ...
Your Story2 天
The next frontier in CRM: Easyrewardz’ vision for a customer-first future
Easyrewardz is closing the gap between customer engagement and satisfaction with its groundbreaking CRM solution.
Pre-Earnings Look At Struggling Salesforce Stock
Customer relationship management system provider Salesforce (CRM) is entering the earnings confessional after the close on ...
the-future-of-commerce13 天
The future of CRM: The next evolution in customer relationship management
CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...
Should You Buy These Wall Street-Approved Growth Stocks?
Wall Street, in general, is strongly bullish about Salesforce stock. Out of the 44 analysts that cover CRM stock, 31 scream a “strong buy,” while three recommend a “moderate buy,” nine rate it a “hold ...
Destination CRM7 天
Transforming Quality Management with GenAI: Precision, Personalization, and Impact
In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality ...
TAG enters CRM and marketing automation partnership with HubSpot
TAG is strengthening its marketing automation and customer relationship management abilities via a HubSpot partnership.The announcement:Leading digital agency TAG has joined forces with HubSpot to ...