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Welcome to Sofa Sagas—stories about the circuitous search for a very important and occasionally fraught piece of furniture. I recently purchased a sectional from a DTC furniture brand.

I bought my previous sofa online and it was dreadful. Enter Cozey. Cozey is a sofa-in-a-box company. Unlike other online retailers that sell hundreds of third-party sofas, Cozey designs ...