Customer relationship management system provider Salesforce (CRM) is entering the earnings confessional after the close on ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...

Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...

Industry experts say conversational marketing is unexpendable to the current customer experience (CX). It helps retain ...

Easyrewardz is closing the gap between customer engagement and satisfaction with its groundbreaking CRM solution.

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Wall Street, in general, is strongly bullish about Salesforce stock. Out of the 44 analysts that cover CRM stock, 31 scream a “strong buy,” while three recommend a “moderate buy,” nine rate it a “hold ...

Discover a complete guide to CRM analytics, including types, benefits, key metrics, and software features that can help grow ...

In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality ...

Huang Pin Wen committed his offences, which numbered more than 120, out of "foolishness" and to impress others, his lawyer ...

TAG is strengthening its marketing automation and customer relationship management abilities via a HubSpot partnership.The announcement:Leading digital agency TAG has joined forces with HubSpot to ...